Bhk33 Privacy Policy

01 Introduction

Bhk33 (bhk33.pro) is one of Bangladesh's most trusted online gaming and betting platforms. Our privacy policy is the foundation of our transparent relationship with you. It explains what information bhk33 collects, why we collect it, and how your data is kept secure.

By creating an account or using our services, you agree to this privacy policy. Please read it carefully before using the platform.

This privacy policy applies to all bhk33 services — including the website, mobile app, and live chat support. We comply with international data protection laws and industry best practices.

02 Data Collection

Bhk33 collects information in three main ways. Each piece of data we collect has a specific purpose, and we only take what is necessary.

Information You Provide Directly:

• Name, email address, and mobile number
• Date of Birth (for age verification)
• Password (stored in encrypted form)
• Identity verification (KYC) documents — national ID card or passport
• Payment details — bKash, Nagad, Rocket number, or bank account
• Messages and complaints sent to customer support

Automatically collected data:

• IP Address & Device Type
• Browser information and operating system
• Time spent on the platform and pages visited
• Login time, logout time, and session data
• Cookie & Local Storage Data

What We Receive from Third Parties:

• Transaction confirmation from the payment gateway
• Identity verification results from KYC agencies
• Data from fraud prevention agencies (for security purposes)

03 Use of Data

Bhk33 uses collected data for the purposes listed below. Each use is supported by a lawful basis:

04 Data Sharing

Bhk33 never sells your personal data to third parties for commercial purposes. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processor: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• KYC Partner: With authorised agencies for identity verification purposes.
• Legal Authorities: With relevant government authorities in cases of court orders or legal obligations.
• Fraud Prevention: To assist in investigations involving money laundering or cybercrime.
• Technology Infrastructure: With cloud hosting and server service providers — under strict confidentiality agreements.

Every third party with whom data is shared has a strict Data Processing Agreement (DPA) in place with bhk33. This agreement ensures they cannot use your data for any purpose beyond what bhk33 has authorized.

05 Cookie Policy

Bhk33.pro uses cookies — small text files stored in your browser that help improve your experience on the platform.

06 Security Measures

Bhk33 uses industry-leading technology to protect your data. Our security measures are multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• AES-256 Storage Encryption: All stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security to protect your account.
• Regular Security Audits: Regular audits conducted by third-party cybersecurity experts.
• Anti-Fraud System: Detection of suspicious activity in real time.
• Data Backup: Regular secure backups are maintained at all times.

07 Your Rights

As a bhk33 member, you have important rights regarding your personal data. You can exercise these rights at any time:

08 Data Retention Period

Bhk33 does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements:

• Account Information: For the duration the account is active, and for 5 years after closure.
• Financial Transaction Records: 7 years as required by law.
• KYC Documents: 5–7 years as required by law.
• Customer Support Chat: 1 year after resolution.
• Analytics Data: 2 years after collection.
• Marketing consent records: 3 years after consent is withdrawn.

After the retention period, your data is securely deleted or anonymised so it can no longer be used to identify you.

09 Child Protection

Bhk33 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• Additional KYC verification is carried out in cases of suspected fraud.
• If we discover that a minor has registered an account, it will be suspended and all associated data will be deleted without delay.

10 Policy Updates

Bhk33 may update this privacy policy from time to time. When changes are made:

• You will be notified via email or on-platform notice before any significant changes take effect.
• The date of any update will always be shown at the top of the page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11 Contact

If you have any questions or concerns about our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: via the chat button in the bottom-right corner of the platform
• Response time: typically within 24–48 hours

Our dedicated privacy team is committed to resolving any concerns you may have.